Perluna Pearls Return Policy

Satisfied customers are our main concern at Perluna Pearls.

If for any reason you are not completely satisfied with the piece you bought from Perluna, we guarantee a convenient full money-back refund or replacement within 90 days after your purchase.

If you want to return an item for a refund, please take a few moments to fill out the feedback form in order to help us improve our products.

Steps To Return

1. Email Perluna, provide us with the basic information of your return claim

First, please email to Email : Info@PerlunaPearls.com

Tell us your intention of replacement or refund,as well as purchase details such as

(1) your name

(2) your Paypal Account ( Email)

(3) product ID

(4) price

(5) Why return/exchange?

A Perluna Pearls Customer Care Specialist will contact you in 24 hours and follow your return.

2. Send back the goods

Please make sure that the goods is in its original status and all documents are not lost. No worn jewelry can be returned. Perluna's quality control staffs inspect every order before the goods is dispatched. We strongly advice that you inspect the goods once you've recieved it. The quicker you report the damage, the sooner and better we can handle it.

Your returned items will be inpsected again by our quality control staffs. if there are damages(only damages happen in transmit can be excluded), we will have the jewelry assessed by our gemologist. Please note that any pearl jewelry returned showing signs of wear, alteration or damage in any way cannot be accepted and are not returnable.

If the jewelry is damaged in transmit or is defective because of our oversight and fault, we will cover the return shipping charge. Otherwise, you will be responsible for the return postage.

3. Refund to you

Returned item must be received within this 90 day period. We will refund you in 24 hour after we confirm the validity of your return.

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